Museum accessibility
We want everyone to enjoy what we offer. There is full physical access to all public areas of the building using lifts or stairs. If you have any requirements, please ask the Visitor Hosts at the Information Desk on arrival.
Use the links below to skip to a section:
- At a glance
- Keeping you safe
- Getting to the museum
- Helping hosts
- Visitors with physical disabilities
- Visitors with visual impairments
- D/deaf, deafened and hard of hearing visitors
- Visitors with autism spectrum conditions
- Visitors living with dementia
- Events calendar
- Access policy
- Contact us
At a glance
- Our floor plan and guide might help to plan your visit
- This visual story provides a photographic guide to our facilities
- Our Information Desk has an accessible counter
- Lifts go to all floors of the museum
- Accessible toilets are on the Ground and Third floors.
Keeping you safe
Visit this page to see our current safety measures and answers to some of the most commonly-asked visiting questions. If you have any questions about these changes, please get in touch with the museum team. Contact details can be found here.
Getting to the museum
Our address is:
Museum of London
150 London Wall
London
EC2Y 5HN
The entrance to the museum is on the first floor. All visitors can access the museum via:
- a lift and escalators from street level near the London Wall roundabout at the junction with St Martin's Le Grand
- a lift and staircase at Noble Street
- a lift from the car park underneath the museum.
If you drive to the museum you may have to pay the London Congestion Charge (external link). Exemptions and discounts apply to certain categories of road-user:
- Blue Badge holders
- DVLA-registered Public Service Vehicles
- 9+ seater and other vehicles, such as school buses.
For more information please visit the Transport for London website (external link). Please note that advanced notice is required for exemptions and discounts.
Do keep in mind that the City of London can be busy at weekends due to events and road blocks.
We have a small number of disabled parking spaces for Blue and Orange Badge holders. Please book in advance, as spaces are limited. Call us on 020 7814 5552 to book.
The disabled parking spaces are located underneath the Museum of London building and are accessible via London Wall. Follow the sign that says '140 London Wall/Museum of London Goods Inwards’ to the left.
To access the spaces, keep going straight underneath the building (ignoring the NCP car park on your left), until you see two large statues.
Here you will see the parking spaces. If booked, you will find your registration number and/or name on the allocated space where you can leave your vehicle.
To access the museum from the car park, take the lift located between the two large statues to the museum galleries or foyer. You can call the lift by pressing the button on your right.
The nearest Tube stations are:
- St Paul's
- Moorgate
- Barbican
Buses 4, 56, 76, 100, 172 all stop near to the museum.
View a local map (external link).
For further information and journey planning, please go to the Transport for London website (external link). You may also find this step-free access Tube line map useful.
Helping hosts
Helping hosts is a service for all disabled visitors and their families which offers an extra pair of hands during your visit. A trained member of the museum’s Visitor Services team will be available to accompany you on your visit for up to two hours.
Please book at least two weeks in advance. When booking, please provide your contact details and we will get back to you to discuss your individual needs.
Email: [email protected]
Phone: 020 7001 9844 (see Contact us for Box Office opening times)
For visitors with physical disabilities
- Wheelchairs and mobility scooters are available to borrow during your visit. Please book them in advance by calling 020 7001 9844 (see Contact us for Box Office opening times)
- Folding seats are available to borrow at any time.
For visitors with visual impairments
- Access guide dogs are welcome in all areas of the museum
- Magnifying glasses are available from the Information Desk
- Large print guides for the permanent galleries and major exhibitions are available at the Information Desk
- Please note that the lighting in the Galleries of Modern London is lower than in our other galleries.
For D/deaf, deafened and hard of hearing visitors
- Assistance dogs are welcome in all areas of the museum
- A portable induction loop is available at the Information Desk (you will need to switch your hearing aid to the 'T' position)
- Induction loop systems are in place in key exhibits (you will need to switch your hearing aid to the 'T' position)
- The Weston Theatre is fitted with an induction loop system (you will need to switch your hearing aid to the 'T' position)
- There are a selection of subtitled and BSL interpreted videos in the galleries
- Neck loops and radio receivers for use during talks and tours are available from the Information Desk
- If you would like to book an interactive session for schools, you can contact our Box Office on 020 7001 9844 using a text relay service, or you can email us at [email protected].
For visitors with autism spectrum conditions
- Child-sized ear defenders are available at the Information Desk
- Our Morning Explorers events are specially designed for families with children on the autism spectrum. The events take place from 8.30-10am (before the museum opens to the public) and families can discover our galleries in a relaxed and quieter environment. Please email us on [email protected] for upcoming Morning Explorer session dates
- You can also download sensory maps of the museum below:
For visitors living with dementia
- It is important to us that anyone with lived experience of dementia (at any stage) can fully access and enjoy everything our museums have to offer
- We currently offer a number of programmes specifically designed for those living with dementia and their companions
- This page explains what we offer visitors living with dementia.
Events calendar
We run a range of accessible events including guided walks in British Sign Language and audio described gallery tours. View our calendar of accessible events.
If you are interested in attending any of the events in the museum’s programme that are not flagged for visitors with additional needs, please contact us to discuss how we can help you.
Access policy
We have created a policy which lays out our commitment to maximising access for everyone. Read our access policy to learn more.
Contact us
For more information or to discuss in detail how we can assist you on your visit please contact us. We also welcome any suggestions about how we can become more accessible.
Email: [email protected]
Phone: 020 7001 9844
Monday to Saturday: 9.30am-1.30pm and 2.30pm-5pm
Sunday: 9.30am-1pm
