Security at the Museum

Our security teams at the Museum of London and Museum of London Docklands work very closely with the City of London Police, Metropolitan Police, engage with Project Servator and other security services to deliver a safe and secure environment.

There are numerous security measures you can see and of course the ones you can’t.

We have fully trained and dedicated security team on site 24/7 at the Museum of London, who monitor all of our premises each and every day.

All our security and visitor experience staff are trained to ensure guests have a safe, secure and enjoyable experience. So if you see anything suspicious, please tell a member of staff.

To keep everyone in the museum safe and to protect our collections, you and your belongings may be searched on entering the Museum of London and Museum of London Docklands.

No sharp objects are allowed into the museum (including knives and pen knives).

Please note we are unable to allow over-sized luggage into the museum. We have lockers on-site which are big enough to take cabin sized luggage (24cm x 37cm x 43cm) and cost £1 to use.

We really appreciate your co-operation, thank you.

Lost property

If you lose something at the museum, please contact us with your name, contact details, a description of the item and the date of your visit.

We keep lost items for 30 days. This excludes bank cards (credit, debit) or store cards. They are destroyed within 24 hours.

High value items (i.e. mobile phones) are kept for three months.

email: [email protected]