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Culture and values

Our staff are central to our success. We want our people to feel valued and able to be themselves at work.

We want staff to love what they do and to enjoy coming to work, and we work hard to create a working environment that is friendly, informal and open. We value a healthy work life balance and our policies and staff engagement events help to foster this in our everyday working lives.

Our behaviours

At the museum we have a behaviour based approach to recruitment, performance management and development. Our behaviours reflect ways of working - such as building good relationships, promoting inclusion or thinking creatively - that underpins how we do things here and leads to the effective performance of us as individuals and our organisation as a whole.

Our behaviours are as follows:

Contrast and connect
Works well with others and promotes collaboration across the museum.

Put on a great show
Thinks creatively and strives to deliver the best possible results.

Keep your feet on the street
Externally connected and embraces learning, insight and analysis.

The doors stay open
Fosters a culture of inclusion and sustainability.

Take good care
Cares about our assets and resources, acting to preserve them.

We are London

Our Strategic Plan (2018-2023) starts with the words ‘We are London’. We connect people with the lived experience of London. Our exceptional staff bring experience and expertise to this task.

We believe that diversity, inclusion and creativity go hand in hand. Having people with a diverse range of experiences and views mean that we are able to provide museums which are meaningful to a wider range of visitors, and creates a more welcoming environment to a wider range of people.

To help us achieve our vision that ‘We are London’, we aim to ensure that

  • All our people feel valued and able to be themselves in the workplace
  • Our workforce is increasingly representative of London
  • That workforce diversity is achieved at all levels and departments
  • Opportunities to work at and develop a career here are open to all
  • We advance equality and diversity in the sector and wider society

We particularly welcome applications from disabled, Black, Asian and ethnically diverse candidates, who are currently under-represented in our organisation.

Disability Confident Employer

We are a part of the disability confident scheme. The scheme was launched in November 2016 and supports the government's commitment to having 1 million more disabled people in work by 2027. Disability Confident is about creating a movement of change, encouraging employers to think differently about disability and take action to improve how they recruit, retain and develop disabled people.

The museum is accredited at Level 2 which means we are recognised as a Disability Confident Employer. To maintain this recognition, we carry out regular self-assessments once every 2 years. Disability Confident Employers are recognised as going the extra mile to make sure disabled people get a fair chance.

Mental Health at Work Commitment

At the Museum of London, we want to support and maintain the mental health of our employees.

Developed with the knowledge and expertise of mental health charities, leading employers and trade organisations, the Mental Health at Work Commitment sets out six clear standards based on what best practice has shown is needed to make a difference and better equip employers to create an environment where employees can thrive.

We have created an action plan to help support our journey to better mental health for all our colleagues.


  1. Prioritise mental health in the workplace by developing and delivering a systematic programme of activity
  2. Proactively ensure work design and organisational culture drive positive mental health outcomes
  3. Promote an open culture around mental health
  4. Increase organisational confidence and capability
  5. Provide mental health tools and support
  6. Increase transparency and accountability through internal and external reporting

Disability Confident Employer

Living Wage Employer

The Mayor's Good Work Standard

Happy to ta;l flexible working

The Mental Health at Work Commitment logo