Skills Plus training programme

Each year the Skills Plus training programme will include events with an organisational health theme, an audiences theme and a collections theme. Further information on these courses can be found below.


London Museum Development's 'Tour de Store' training

Image of Tour de Store training. Some sessions in the Skills Plus programme were delivered by collection care staff at the Museum of London

Skills Plus training sessions

Volunteers and the Law
Tuesday 24 July, 10am – 4pm
Museum of London, London Wall

The legal position of volunteers can look like a complex issue. It's not surprising that volunteer managers are often concerned about where they stand. This session gives an overview of key legal topics. The language is kept as plain as possible, and the focus is on practical application of the law. It will cover:

  • A summary of the overall legal position of volunteers
  • How to avoid creating an employment relationship with volunteers
  • The General Data Protection Regulations and volunteer data
  • Health and safety
  • Safeguarding and Criminal Record Checks
  • Issues for specific groups - benefits claimants, younger/older people, non-UK citizens

You can download a full course outline (PDF 122kb, opens in new tab). Please use our online form to book a place.

An Introduction to Visual Merchandising
Tuesday 18 September, 10am – 4pm
Museum of London, London Wall

Visual merchandising is one of the most underrated, but also most decisive parts of a shop. It doesn’t only determine the ambiance of the shop, but is also the driving force behind your sales and therefore a very important part of running a shop successfully. This practical and interactive workshop will show you the basics of visual merchandising and the theory behind it to give you a better understanding of why the way your shop looks and where you place things is as important as the stock you have in it. This introductory session will cover the theories behind visual merchandising your shop and its importance, in addition to some practical visual merchandising exercises. Fixtures and fittings will be discussed, as well as the techniques used for effective merchandising. We will also have the opportunity to hear some case studies from some London museums, who will share from their experience. Download a full course outline (PDF 116kb, opens in new tab). Please use our online form to book a place.

Financial Strategy and Governance for Trustees
Wednesday 26 September, 09:30am – 13:30pm
Museum of London, London Wall

This workshop, delivered in partnership with the Association of Independent Museums, will bring together Trustees from a variety of museums and offers facilitated peer discussion, enabling the sharing of best practice and individual experiences of financial governance within their organisations. This session will allow the group to frame their own governance concerns, and to discuss these with peers.

The session will include a refresher in basic financial oversight, ensuring trustees understand how to review management accounts. The trustees' role in financial planning and setting financial strategy will be covered, including opportunities for and challenges of delegation to sub-committees and to charity staff/volunteers, and provide guidance on how trustees can best balance delegation with the need to retain effective oversight at the right level. This course will look at the questions you should be asking and how you, as trustees, will know that you are competent and doing a 'good job'.

Finally, this workshop will give a focus to Risk Management and provide an outline of the financial policies that trustees need to put in place, and how they are fit for purpose. We will look at what other reports and information trustees need to fulfil their roles and responsibilities. We will also review how to mitigate against key risks, fraud and mis-management. Download a full course outline (PDF 143kb, opens in new tab). Please use our online form to book a place.

Data Protection in Museums
Wednesday 28 November, 10am – 1:15pm
Museum of London, London Wall

In May 2018, the new General Data Protection Regulations (GDPR) substantially impacted the handling of personal data. This affects how personal data is collected, used and shared by museum staff, trustees and volunteers. Naomi Korn will help you understand what this means for your museum and how you should prepare for the changes. This session will cover:

  • Data Protection and what is the GDPR (General Data Protection Regulations)
  • The types of personal data and associated activities covered by Data Protection legislation
  • Understand how the 2018 changes impacted on your museum

Download a full course outline (PDF 209kb, opens in new tab). Please use our online form to book a place.