Skills Plus training programme

Covid-19 Update: Due to the Covid-19 outbreak, we will be making changes to our planned training programmes for 2020 - 2021. Where possible our training will be delivered online and, where appropriate, we will edit and refocus the content of our sessions to be relevant for the current situation. We have already delivered sessions on Planning for Reopening, Agile for Museums, Working Remotely, Fundraising in a Crisis and Planning for Alternative Futures. You will be able to find our upcoming training sessions below and advertised in our weekly E-Update, which you can find at the bottom of our News page. If we need to make any last minute announcements for our events we will try to do so via email or our Twitter account.

All paid and unpaid staff working for non-National (and non-NPO), Accredited museums in the London region are eligible to apply for our training courses. This includes furloughed staff. For further governmental guidance on the Coronavirus Job Retention Scheme and training implications, please click here.


London Museum Development's 'Tour de Store' training

Some sessions in the Skills Plus programme were delivered by collection care staff at the Museum of London.

The Skills Plus training programme provides 18 relevant and practical workshops to London’s museums. These courses provide opportunities to find out about best practice and hear case studies of how others have made improvements at their museums. Following our 2018 Training Needs Analysis, we are looking to develop London’s museum staff and volunteers to have the business, income generation, management and marketing skills they need to be fully equipped to work within the contemporary museum environment. This will be done alongside more heritage-specific training covering the Accreditation themes of Collections, Audiences and Organisational Health.

You can apply for a place on these courses below, or directly through our booking form. We will be releasing an updated calendar for the 2020 - 2021 Skills Plus training programme as soon as possible.

Skills Plus training sessions

Creating family friendly interactions in the new normal
Tuesday 08 and Wednesday 09 September, 10:30 – 12:30
Online (Zoom)

Ensuring interactions are friendly and welcoming between people working in front-facing museum roles and families has never been more important. As families start to return to museums after lockdown, research shows that this audience want to feel safe, welcome and that staff are patient. In this virtual training day aimed at front facing staff and volunteers we will find why family visitors are an important part of your visitor profile and gain an understanding of the key concerns families have about visiting museums post-lockdown. We will come up with ways to tackle common scenarios together which might arise from families visiting your site whilst Covid restrictions are in place. Finally, we’ll explore how you can use playful and safe ways to interact with families which are relevant to your site. This virtual training session will be delivered over two half-day sessions (two hours with a short break) in partnership with consultant Sarah Shaw former National Family Interpretation Manager for English Heritage, through Kids in Museums. Download a full course outline (PDF 134kb, opens in new tab). Use our online form to book a place.