Skills Plus training programme

The Skills Plus training programme provides 18 relevant and practical workshops to London’s museums. These courses provide opportunities to find out about best practice and hear case studies of how others have made improvements at their museums. Following our recent Training Needs Analysis, we are looking to develop London’s museum staff and volunteers to have the business, income generation, management and marketing skills they need to be fully equipped to work within the contemporary museum environment. This will be done alongside more heritage-specific training covering the Accreditation themes of Collections, Audiences and Organisational Health.


London Museum Development's 'Tour de Store' training

Some sessions in the Skills Plus programme were delivered by collection care staff at the Museum of London.

You can download a calendar for 2019 - 2020 to see when we will be delivering each module and the types of courses on offer (PDF 362kb, opens in new tab). You can apply for a place on these courses below, or directly through our booking form.

Skills Plus training sessions

Finance for non-finance professionals
Tuesday 01 October, 1 – 4pm
Museum of London, London Wall

This course is aimed at non-finance museum professionals and trustees who wish to demystify charity accountancy processes. This session covers the basics of charity finance and develops your understanding of how to develop budgets, read balance sheets and develop the infrastructure to support your organisation’s finances. We will also cover the responsibilities of charity Trustees with regards to financial management. This workshop will be delivered by Arts Fundraising & Philanthropy, whose mission is to strengthen arts, culture and heritage organisations’ resilience and sustainability by transforming their fundraising knowledge, skills and levels of success. Download a full course outline (PDF 166kb, opens in new tab). Please use our online form to book a place.

Agile Project Management for Museums
Tuesday 08 October, 10am – 4.30pm
Museum of London, London Wall

Agile is a mindset used by some of the most successful organisations around the world. This workshop will discuss how we can use ideas and techniques from the world of business to get maximum public impact with limited resources and make your team and your organisation more resilient. These techniques will help you build a flexible, resilient team and get the best out of them. This approach is also useful in designing public programmes and exhibitions. It changes the way you plan and produce content to maximise impact and make your money work harder. This course will be delivered by Elly Griffith-Ward. Elly studied Heritage Management and spent 6 years working for a variety of heritage sites such as John Rylands Library, Ben Uri: Jewish Museum of Art and finally Historic Royal Palaces. It was there that she discovered the power of the Agile mindset to transform how you work. She has since moved into business to pursue this passion and currently works as an Agile Coach at She is passionate about the power of these techniques and believes the people in museums and heritage deserve the opportunity to use them too. Download a full course outline (PDF 255kb, opens in new tab). Please use our online form to book a place.

Understanding your audiences
Tuesday 19 November, 3.15 - 5.30pm
Museum of London, London Wall

Step out of your museum and become a data detective with The Audience Agency. This hands on session will help you to use data and research methods to find out more about your museum visitors and who they could be. By using the segmentation model and fresh data insights from the big data Audience Finder, we will explore the ‘London’ perspective of engaging audiences from your borough and beyond. There will also be an opportunity to continue discussions in relaxed fashion after 5.30pm, over a glass of wine and snacks, in the London Wall Bar and Kitchen.

The Audience Agency is a mission-led charity with a purpose to enable cultural organisations to use national data to increase their relevance, reach and resilience. Margot brings over 25 years’ experience of working as a marketing professional in the cultural and charitable sector providing fundraising, business development and marketing expertise. Jacqui provides a focus on using research to inform practical, evidence-based approaches to planning, goal setting and evaluation. Download a full course outline (PDF 114kb, opens in new tab). Please use our online form to book a place.

Data Protection in Museums: One Year On
Tuesday 26 November, 10am – 1.15pm
Museum of London, London Wall

Over one year after the General Data Protection Regulation (GDPR) was transposed into UK law as the Data Protection Act 2018, museums are learning better how to manage personal data and how it can be lawfully collected, used and shared by museum staff, trustees and volunteers. Naomi Korn will help you understand what has happened so far, what we have learnt and what this means for your museum.

What will be covered?
  • Data Protection and what is the GDPR (General Data Protection Regulations)
  • The types of personal data and associated activities covered by Data Protection legislation
  • Understand how the 2018 changes have impacted on your museum

Download a full course outline (PDF 210kb, opens in new tab). Please use our online form to book a place.

Making your museum accessible to the public
Wednesday 04 December, 9.45am – 1.15pm
Museum of London, London Wall

All museums need to take account of users’ needs. This practical course will enable a museum to understand the process and undertake an Access Audit, which will be used to inform their Access Policy, meeting the standards required of Accreditation. This workshop will cover the basics of Disability Confidence including; common perceptions, understanding the Social Model of Disability, disability etiquette and an overview of the Equality Act. What makes an effective Access Audit, using the ‘Four Access Questions’ and an Access Checklist will be looked into. There will also be an opportunity to conduct an Access Audit, using the Museum of London as an example. Finally, Access law and what reasonable adjustments can be made will be explored.

This training session will be led by Goss Consultancy. They are well regarded in the Arts and Heritage sector and work with organisations to ensure that they as diverse, accessibke and inclusive as possible in the way they employ people, develop policies and deliver services. We are also pleased to have Stagetext, who will be presenting about their offer. Stagetext is a registered charity which provides captioning and live subtitling services to theatres and other arts venues to make their activities accessible to people who are d/Deaf, deafened or hard of hearing. Download a full course outline (PDF 119kb, opens in new tab). Please use our online form to book a place.

The Value of Different Perspectives - reducing our own Unconscious Bias
Wednesday 04 December, 2 – 4.45pm
Museum of London, London Wall

Everyone has unconscious biases. The snap judgements our species have made in order to survive have led to hard-wired thought patterns based on seeking safety in what reminds us of ourselves. In a modern day context, this means we often miss opportunities as we unconsciously disregard that which is ‘unknown’ or different. Limiting stereotypes are born of unconscious bias when we, often unknowingly, group people into rough and inaccurate categories based on their physical characteristics. All organisations face diversity issues, be that around gender equality, LGBT representation, age, ethnicity, physical ability or socio-economic background. Exploring Unconscious Bias creates a level playing field for discussion about the equality issues we might not otherwise feel comfortable discussing. The aim is to get people talking and learning by creating the right conditions - a safe, respectful space, where people can start to empathise with the challenges of unconscious bias without guilt, and move on to taking responsibility for changing behaviours. This workshop will explore what unconscious bias is, the science behind the phenomenon, how it limits our opportunities and our thinking and how we can start to overcome it. Using case study examples from the Museum and Heritage sector, we will look at Diversity and Inclusion-led exhibitions and how diversifying museum recruitment helps us to better connect with society. With over 15 years’ experience in employee communication, community building and HR consultancy, Charlotte Butler set up Altogether Different in 2016 to help workplaces become more diverse and inclusive. Essentially less ‘corporate monoculture’ and more reflective of the world we live in today. Because in 2019, prosperous teams are inclusive teams. Download a full course outline (PDF 256kb, opens in new tab). Please use our online form to book a place.