Visitor FAQs
Hey London! We can't wait to welcome you to the museum. On this page you can find the answers to some of the most commonly-asked visiting and booking questions.
We’re open Mon–Sun, 10am–5pm
Please note that we recommend allowing at least an hour for your visit, and we start clearing the galleries 20 minutes before closing time.
We are closed on 24, 25 & 26 December. We are open as normal on 31 December & 1 January.
The café is open Mon–Sun, 10am–4.30pm.
General admission to Museum of London Docklands is free and you do not need a ticket in advance, just turn up and we will be happy to welcome you.
Entry to our Fashion City exhibition (13 October 2023 – 14 April 2024) is paid and booking online in advance is recommended to guarantee entry and for best prices. Online adult tickets are from £13 and children from £6.50.
The nearest London Underground station is Canary Wharf and the nearest DLR station is West India Quay. Both stations have step-free access.
Buses D3, D7, D8, 277, D6, 15, 115, 135 also stop nearby.
For full details on how to get to the museum, visit our plan your visit page.
If you have already booked a ticket to the exhibition but are no longer able to attend at this date or time, please contact our box office directly on 020 7001 9844 or email [email protected] to re arrange your booking.
The museum is in close contact with the metropolitan police, private security staff at Canary Wharf Group and others to discuss the on-going safety around the museum’s Fashion City exhibition and its accompanying programme of events.
The well-being of guests, staff, and partners remains paramount, and we are maintaining an active security presence on site.
Yes, lockers and cloakrooms are available. Lockers are big enough to take cabin sized luggage (24cm x 37cm x 43cm) and cost £1 to use.
Yes, buggy parks are available.
Live gallery talks and tours from the museum hosts are available. Please check the digital screens or ask a member of staff when you arrive for up-to-date talk and tour times for that day.
We do accept cash payments in the museum shops and cafes but we would encourage visitors to use cashless methods wherever possible.
There is limited seating available in the galleries. Please speak to a member of the team if you need further assistance.
Tickets for the Mudlarks family gallery at the Museum of London Docklands are available to book in advance. Mudlarks tickets include general admission to the rest of the museum. You can find out more about the booking process on the Mudlarks page.
If you have any further questions about these measures or special requirements for your visit, then please get in touch through our contact form. Enquiries sent via this form are forwarded to the appropriate team for reply on weekdays only.
We aim to reply to all enquiries within 20 working days. If your enquiry is urgent, please call us on 020 7001 9844