Museum accessibility

There is full physical access to all public areas of the museum including galleries, classrooms, shop, café and theatre. If you have any requirements, please ask the Visitor Hosts at the Information Desk on arrival. The museum has original floorboards which are uneven in places.

Getting to the Museum of London Docklands

Our address

Museum of London Docklands
No 1 Warehouse
West India Quay
London E14 4AL

Driving to the museum

If you are driving to the Museum of London Docklands, please join the A1206 that leads to Ontario Way. Follow it to the left onto Hertsmere Road. The museum entrance is on the quayside (waterside) of the building, which unfortunately is not accessible for vehicles.

Parking at the Museum of London Docklands

Due to the current redevelopment in the area, we're afraid that the museum doesn't currently offer disabled parking. There is a public car park directly behind the museum, in Hertsmere Road.

By public transport

The nearest tube stations are:

    • Westferry
    • West India Quay
    • Canary Wharf (10 minute walk)

Buses 135, 277, D3, D7, D8, N550 all stop near to the museum.
River buses RB1 and RB6 stop at Canary Wharf pier (5 mins walk to the museum entrance).

View a local map (external link, opens in a new tab).

For further information and journey planning, please go to the Transport for London website (external link, opens in a new tab). You may also find this step-free access tube line map useful.

Getting into the museum

The entrance to the museum is on the quayside of West India Quay, which is pedestrian only. Visitors are advised that the pavement in front of the entrance is cobbled.

General accessibility

There is full physical access to all public areas of the museum, including the galleries, learning rooms, shop, café and theatre. The building has original floorboards which are uneven in places. Explore the Museum of London Docklands floor plan and guide to plan your visit further.

Toilets and lifts

  • There are fully accessible toilets on the ground and the third floors of the museum
  • We have fully accessible lifts, giving access to all public areas.

Lighting

Please note that the lighting in the Sailortown gallery is lower than in our other galleries.

Access for visitors with physical disabilities

  • Wheelchairs and mobility scooters are available to borrow during your visit. Please book them in advance by calling:
    020 7001 9844
  • Folding seats are available to borrow at any time.

Access for visitors with visual impairment

  • Access guide dogs are welcome in all areas of the museum
  • Magnifying glasses are available from the Information Desk
  • Large print guides for the permanent galleries and major exhibitions are available at the Information Desk
  • We offer free monthly gallery tours for our visitors with visual impairments, but if you're unable to attend these we can offer audio described tours if booked ahead. To book a tour, please contact us at at least two weeks prior to your visit:
    email: access@museumoflondon.org.uk
    tel: 020 7001 9844 (Mon-Sat 10am – 6pm).

Access for deaf, deafened and hard of hearing visitors

  • Access guide dogs are welcome in all areas of the museum
  • A portable induction loop is available at the Information Desk (you will need to switch your hearing aid to the 'T' position)
  • Induction loop systems are in place in video rooms where film is shown (you will need to switch your hearing aid to the 'T' position)
  • The theatre is fitted with an induction loop (you will need to switch your hearing aid to the 'T' position)
  • There are a selection of subtitled films in the galleries
  • We run free monthly BSL and captioned tours, focusing on a different gallery every month.

Access for visitors with autistic spectrum conditions

Child-sized ear defenders are available at the Information Desk.

Our Morning Explorers events are specially designed for families with children on the autistic spectrum. The events take place from 8.30-10am (before the museum opens to the public) and families can discover our galleries in a relaxed and quieter environment. Please email us on access@museumoflondon.org.uk for upcoming Morning Explorer session dates.

Helping hosts

Helping hosts is a service for all disabled visitors and their families which offers an extra pair of hands during your visit. A trained member of the museum’s Visitor Services team will be available to accompany you on your visit for up to two hours. Please book at least two weeks in advance. When booking, please provide your contact details and we will get back to you to discuss your individual needs.
email: access@museumoflondon.org.uk
tel: 020 7001 9844 (Mon-Sat 10am – 6pm)

Events calendar

We run a range of accessible events including guided walks in British Sign Language and audio described gallery tours. View our calendar of accessible events.

Access policy

We have created a policy which lays out our commitment to maximising access for everyone. Read our access policy to learn more.

Contact us

For more information or to discuss in detail how we can assist you on your visit please contact us. We also welcome any suggestions about how we can become more accessible.
email: access@museumoflondon.org.uk
tel: 020 7001 9844 (Mon-Sat 10am – 6pm)