There is full physical access to all public areas of the museum including galleries, classrooms, shop, café and theatre. If you have any requirements, please ask the Visitor Hosts at the Information Desk on arrival.
Use the links below to skip to a section:
- At a glance
- COVID-19 measures
- Getting to the museum
- Helping hosts
- Visitors with babies
- Visitors with physical disabilities
- Visitors with visual impairments
- D/deaf, deafened and hard of hearing visitors
- Visitors with autism spectrum conditions
- Visitors living with dementia
- Events calendar
- Access policy
- Contact us
At a glance
- Our floor plan and guide might help to plan your visit
- This visual story provides a photographic guide to our facilities
- Lifts go to all floors of the museum
- Accessible toilets are on the Ground and Third floors
- The museum has original floorboards which are uneven in places.
Please note that now the museum has reopened, we’ve introduced a set of new measures to make sure that your experience is a safe and enjoyable one:
- We now have one-way routes around the galleries so we can enable social distancing, which are fully accessible.
- A Host will be on hand to assist with our lift facilities.
- There will not be lockers or a cloakroom facility available.
Getting to the museum
Our address is:
Museum of London Docklands
No 1 Warehouse
West India Quay
London E14 4AL
If you are driving to the Museum of London Docklands, please join the A1206 that leads to Ontario Way. Follow it to the left onto Hertsmere Road. The museum entrance is on the quayside (waterside) of the building, which unfortunately is not accessible for vehicles.
Due to the current redevelopment in the area, we're afraid that the museum doesn't currently offer disabled parking. There is a public car park directly behind the museum, in Hertsmere Road, which has a height restriction.
If you require further assistance please contact us on 020 7001 9844 to discuss alternative arrangements.
We've put together a map of all the nearest bicycle parks if you are cycling to the Museum of London Docklands.
By public transport
The nearest Tube stations are:
- West India Quay
- Canary Wharf (10 minute walk)
Buses 135, 277, D3, D7, D8, N550 all stop near to the museum.
River buses RB1 and RB6 stop at Canary Wharf pier (5 mins walk to the museum entrance).
View a local map (external link).
Helping hosts is a service for all disabled visitors and their families which offers an extra pair of hands during your visit. A trained member of the museum’s Visitor Services team will be available to accompany you on your visit for up to two hours.
Please book at least two weeks in advance. When booking, please provide your contact details and we will get back to you to discuss your individual needs.
Email: [email protected]
Phone: 020 7001 9844 (Monday to Saturday 9.15am – 5.30pm)
For visitors with babies
- Park up your buggy and explore the Museum of London Docklands' galleries with a BabyBjörn® baby carrier
- The carrier will give the child the security and closeness they need, while keeping your hands free to explore our exhibits
- It has a fully adjustable seat width, suitable for newborns and above, with four front and back carry positions.
- For more information, please speak to a member of staff at the information desk
- Please note that visitors are responsible for fitting carriers.
For visitors with physical disabilities
- Wheelchairs and mobility scooters are available to borrow during your visit. Please book them in advance by calling 020 7001 9844 (Monday to Saturday 9.15am – 5.30pm)
- Folding seats are available to borrow at any time.
For visitors with visual impairments
- Access guide dogs are welcome in all areas of the museum
- Magnifying glasses are available from the Information Desk
- Large print guides for the permanent galleries and major exhibitions are available at the Information Desk
- Please note that the lighting in the Sailortown gallery is lower than in our other galleries.
For D/deaf, deafened and hard of hearing visitors
- Assistance dogs are welcome in all areas of the museum
- A portable induction loop is available at the Information Desk (you will need to switch your hearing aid to the 'T' position)
- Induction loop systems are in place in video rooms where film is shown (you will need to switch your hearing aid to the 'T' position)
- The theatre is fitted with an induction loop (you will need to switch your hearing aid to the 'T' position)
- There are a selection of subtitled films in the galleries
- If you would like to book an interactive session for schools, you can contact our Box Office on 020 7001 9844 using a text relay service, or you can email us at [email protected]
For visitors with autism spectrum conditions
- Child-sized ear defenders are available at the Information Desk
- Our Morning Explorers events are specially designed for families with children on the autism spectrum. The events take place from 8.30-10am (before the museum opens to the public) and families can discover our galleries in a relaxed and quieter environment. Please email us on [email protected] for upcoming Morning Explorer session dates
- You can also download sensory maps of the museum sites below:
- Museum of London Docklands sensory map, ground and first floor (1MB, opens in new tab)
- Museum of London Docklands sensory map, second and third floor (1MB, opens in new tab)
For visitors living with dementia
- It is important to us that anyone with lived experience of dementia (at any stage) can fully access and enjoy everything our museums have to offer
- We currently offer a number of programmes specifically designed for those living with dementia and their companions
- This page explains what we offer visitors living with dementia.
We run a range of accessible events including guided walks in British Sign Language and audio described gallery tours. View our calendar of accessible events.
If you are interested in attending any of the events in the museum’s programme that are not flagged for visitors with additional needs, please contact us to discuss how we can help you.
We have created a policy which lays out our commitment to maximising access for everyone. Read our access policy to learn more.
For more information or to discuss in detail how we can assist you on your visit please contact us. We also welcome any suggestions about how we can become more accessible.
Email: [email protected]
Phone: 020 7001 9844
(Monday, Tuesday and Saturday 9.30am – 1pm
Wednesday, Thursday, Friday 9.30am – 5pm)