New safety measures at the museum
We have introduced a set of measures to ensure a safe and enjoyable visitor experience for everyone when we reopen.
The short video here provides a summary of these measures, along with what you need to know before you visit. More details can be found in the individual sections below.
We look forward to welcoming you back soon!
Our opening times have changed on weekdays. We're open from 10am-5pm, Wednesday-Sunday, and closed to the public on Monday and Tuesday. Please note that we will need to start clearing the galleries 20 minutes before closing time.
To visit the museum, you now need a free ticket. This is so we can manage the number of people visiting the museum at any one time, to ensure that everyone is able to observe social distancing. This will be for a timeslot during your chosen day of visit, so you must make sure that you’re at the museum for the time you’ve selected. Please have your ticket ready to be scanned when you arrive at the museum, either on a mobile device or printed out. You can book a ticket by clicking here.
Advance ticket booking is highly recommended, but there will be a limited number of walk-up tickets available on the day for spontaneous visits. Call the Box Office on 020 7030 3300 to check ticket availability before you visit.
A free general admission ticket to the museum includes entry to the Havering Hoard: A Bronze Age Mystery exhibition until Sunday 18 April 2021. Please note that there is limited capacity in the exhibition and you may be asked to queue at peak times.
In accordance with government guidelines, we are now legally obliged to collect and maintain a record of visitors who come onto our premises for the purpose of contract tracing, under the NHS Test and Trace scheme. In order to help reduce the risk of a local outbreak of COVID-19, we will share the following information regarding your visit with the NHS Test and Trace service, if requested. This information will be collected when booking a free ticket to visit the Museum. The museum has updated its Privacy Notice where you can find more information.
If you can no longer attend, or will be late for your slot, please contact the Box Office so we can reallocate your ticket/s. If you or anyone in your household is experiencing symptoms of COVID-19, we would ask that you do not visit.
There is signage to remind all our visitors to socially distance and we have a one way system in place to help everyone to leave space and stay safe. We have reduced our capacity to ensure adequate space for social distancing inside.
Visitors to the Museum of London Docklands are required to wear face coverings upon entering the site unless otherwise exempt.
If you are exempted from wearing a face covering, you may wish to display an exemption card or badge, or download one to your mobile device. There are PDF attachments you can use on the GOV.UK website here: https://www.gov.uk/government/publications/face-coverings-when-to-wear-one-and-how-to-make-your-own
There are touch free hand sanitiser stations available throughout the museum. These are clearly labelled, and placed at regular intervals around the galleries. If there is a queue to use a sanitiser station, please observe social distancing guidelines and maintain distance between yourself and others.
Toilet facilities are open at the museum. There is reduced capacity to ensure we can maintain social distancing, and you may be asked to queue.
Our café in the entrance foyer is open for coffee, a selection of beverages, and a limited café menu offer from 10am-5pm, Wednesday-Sunday, and closed on Monday and Tuesday.
We'll only be accepting cashless payment. Please note waiting times could be longer than usual, and you will be required to wear a face covering while queuing in the café unless you are exempted from wearing one. You will be allowed to remove the face covering once seated.
The indoor lunch spaces at the Museum of London Docklands will remain closed, but there will be seating outside where you can enjoy your own food.
The shop is open from 10am-5pm, Wednesday-Sunday, and closed on Monday and Tuesday. Social distancing measures are now in place and you will be required to wear a face covering while you look around the shop, unless you are exempted from wearing one. We'll only be accepting cashless payment.
You can also search for and order the perfect London gift via our online shop. Visit the shop website here.
Please note that we’ll only be accepting cashless payment at our café and shop.
The Museum of London is a charity that relies upon the generous donations of visitors to continue our work. You can still donate when you book your ticket online, and on site via cashless payment only.
Some of our galleries and exhibits will remain closed at the museum until further notice. These are listed below:
Owing to the current situation, the museum or specific galleries may need to close at short notice. Wherever possible, we will try and notify visitors of this in advance of their visit so they can reschedule their time slot if they so wish.
We have temporarily removed, adapted or replaced our touch interactives to make your visit safer. Some of our interactive touch screens have been adapted with Infrared technology so you can use them touch free. We ask that visitors refrain from touching any objects or displays in the galleries.
Our live talks and tours have been suspended to keep visitors and staff safe, but please do explore the What's On section of our website for details of digital talks and tours that you can enjoy from home: https://www.museumoflondon.org.uk/museum-london-docklands/whats-on
Our one way routes are fully accessible. A Host will be on hand to assist you with our lift facilities.
There will be limited seating available in the galleries. Please speak to a member of the team if you need further assistance.
Please wear something light and bring minimal baggage as there will not be lockers or a cloakroom facility available.
Please note that suitcases, cabin bags and other large items of luggage will not be allowed in the museum, as there will not be space available to store these.
Please take buggies with you around the museum. Currently we do not have a buggy park facility available.
The Museum of London Docklands is officially accredited by the We're Good to Go industry standard, given by VisitEngland to businesses that are following industry and Government COVID-19 guidance on cleanliness and social distancing, and that have clear processes in place.
We understand that you might not be able to visit the museum again immediately. In the meantime, there’s still plenty to discover about London through the ages online, and we’ll be regularly posting new articles, videos and more about our collections on our website.
If you have any further questions about the measures that will be in place or special requirements for your visit, then please get in touch through our. Enquiries sent via this form are forwarded to the appropriate team for reply on weekdays only.
We aim to reply to all enquiries within 20 working days. If your enquiry is urgent, please call us on 020 7001 9844
We look forward to welcoming you back!
You can find the COVID-19 risk assessment for the Museum of London Docklands here.
Looking to find out the safety measures in place at the Museum of London instead? You can view these by clicking on the button below.