New safety measures at the museum

Hey London, we’ve missed you! We’re really excited to welcome you back to the Museum of London.

To make sure that your experience is a safe and enjoyable one, we’ve introduced a set of new measures, which we’ve outlined further down on this page. These will help ensure the best possible visitor experience for everyone.

We will be reviewing these on a regular basis and updating these measures where necessary. You can book a free ticket to visit the museum through the button below.



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You can also watch a short video here, which provides a summary of the safety measures we've put in place at the museum and what you need to know before you visit.

Opening times

Our opening times have changed on weekdays. We’ll be open from 11.30am-3.30pm, Monday-Friday. We’ll be open from 10am-6pm on Saturday and Sunday. Please note that we will need to start clearing the galleries 20 minutes before closing time.

Ticket Bookings

To visit the museum, you must now book a free ticket in advance. This is so we can manage the number of people visiting the museum at any one time, to ensure that everyone is able to observe social distancing. This will be for a timeslot during your chosen day of visit, so you must make sure that you’re at the museum for the time you’ve selected. Please have your ticket ready to be scanned when you arrive at the museum, either on a mobile device or printed out. We will also be scanning these on the way out, so be sure to keep yours with you. You can book a ticket by clicking here.

In accordance with government guidelines, there will be an option to complete Test and Trace as part of your online booking. There will be a box to tick to take part, and we highly recommend that visitors participate in this scheme. The museum has updated its privacy policy and in line with NMDC good practice guidelines, we will be maintaining data for 21 days.

If you can no longer attend, or will be late for your slot, please contact the Box Office so we can reallocate your ticket/s. Please call the Box Office on 020 7001 9844 or email [email protected]

If you or anyone in your household is experiencing symptoms of COVID-19, we would ask that you do not visit.

Queuing and Distancing


There is signage to remind all our visitors to socially distance and we have a one way system in place to help everyone to leave space and stay safe. We have reduced our capacity to ensure adequate space for social distancing inside.

Face Coverings

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Visitors to the Museum of London are required to wear face coverings upon entering the site unless otherwise exempt. Whilst this will become law on 8 August 2020, we have decided that this rule will be in place when we reopen the museum on 5 August 2020.

If you are exempted from wearing a face covering, you may wish to display an exemption card or badge, or download one to your mobile device. There are PDF attachments you can use on the GOV.UK website here: https://www.gov.uk/government/publications/face-coverings-when-to-wear-one-and-how-to-make-your-own

Hand Sanitiser

There are touch free hand sanitiser stations available throughout the museum. These are clearly labelled, and placed at regular intervals around the galleries. If there is a queue to use a sanitiser station, please observe social distancing guidelines and maintain distance between yourself and others.

Toilets

Toilet facilities are open at the museum. There is reduced capacity to ensure we can maintain social distancing, and you may be asked to queue.

Café

Our café in the Entrance foyer is open for snacks, drinks and light meals from 11.30am-3pm Monday to Friday, and 10am-5.30pm Saturday and Sunday. We'll only be accepting cashless payment.

Please note waiting times could be longer than usual, and you will be required to wear a face covering while in the café unless you are exempted from wearing one.

The Ellipse Hall Café is not currently serving food and drink, but is open and will operate as a lunch space for those wanting to bring their own food.

Shop

The shop is open from 11.30am-3.30pm Monday to Friday, and 10am-6pm Saturday and Sunday. Social distancing measures are now in place and you will be required to wear a face covering while you look around the shop, unless you are exempted from wearing one. We'll only be accepting cashless payment.

We are also offering a Click and Collect option at the Museum of London shop for orders placed online in advance of your visit. Click here to visit our online shop.

Cashless Payment


Please note that we’ll only be accepting cashless payment at our café and shop.

Donations

The Museum of London is a charity that relies upon the generous donations of visitors to continue our work. You can still donate when you book your ticket online, and on site via cashless payment only.

Gallery and Exhibit Closures

Some of our galleries and exhibits will remain closed at the museum until further notice. These are listed below:

Owing to the current situation, the museum or specific galleries may need to close at short notice. Wherever possible, we will try and notify visitors of this in advance of their visit so they can reschedule their time slot if they so wish.

Interactives


We have temporarily removed, adapted or replaced our touch interactives to make your visit safer. Some of our interactive touch screens have been adapted with Infrared technology so you can use them touch free. We ask that visitors refrain from touching any objects or displays in the galleries.

Talks and Tours

Our live talks and tours have been suspended to keep visitors and staff safe, but please do explore the What's On section of our website for details of digital talks and tours that you can enjoy from home: https://www.museumoflondon.org.uk/museum-london/whats-on

Lifts and Access

Our one way routes are fully accessible. A Host will be on hand to assist you with our lift facilities.

Seating in the Galleries

There is limited seating available in the galleries. Please speak to a member of the team if you need further assistance.

Lockers and Cloakroom

Please wear something light and bring minimal baggage as there will not be lockers or a cloakroom facility available.

Buggies

Please take buggies with you around the museum. Currently we do not have a buggy park facility available.

We're Good To Go

The Museum of London is officially accredited by the We're Good to Go industry standard, given by VisitEngland to businesses that are following industry and Government COVID-19 guidance on cleanliness and social distancing, and have clear processes in place.

Stay connected online

We understand that you might not be able to visit the museum again immediately. In the meantime, there’s still plenty to discover about London through the ages online, and we’ll be regularly posting new articles, videos and more about our collections on our website.

Keep checking back here and on our Facebook, Instagram and Twitter channels to find out more.

Questions and Queries

If you have any further questions about the new measures we've introduced or special requirements for your visit, then please get in touch through our contact form. Enquiries sent via this form are forwarded to the appropriate team for reply on weekdays only.

We aim to reply to all enquiries within 20 working days. If your enquiry is urgent, please call us on 020 7001 9844

We look forward to welcoming you back!

You can find the COVID-19 risk assessment for the Museum of London here.



Risk Assessment

Looking to find out the safety measures in place at the Museum of London Docklands instead? You can view these by clicking on the button below.



Museum of London Docklands Safety Measures