Museum accessibility

There is full access to all public areas including the galleries, learning rooms, shop, cafe and Weston Theatre. Wheelchairs, powered scooters and portable induction loops can be borrowed free of charge.

Getting to the Museum of London

Our address

Museum of London
150 London Wall
London EC2Y 5HN

Driving to the museum

If you drive to the museum on Mondays to Fridays between 7am - 6.30pm you may have to pay the London Congestion Charge (external link, opens in a new tab). Exemptions and discounts apply to certain categories of road-user:

  • Blue Badge holders
  • DVLA-registered Public Service Vehicles
  • 9+ seater and other vehicles, such as school buses.

For more information please visit the Transport for London website (external link, opens in a new tab). Please note that advanced notice is required for exemptions and discounts.

At the weekend there is no Congestion Charge fee. Do keep in mind that the City of London can be busy at weekends due to events and road blocks.


We have a small number of disabled parking spaces for Blue and Orange Badge holders. Please book in advance, as spaces are limited. Call us on 020 7814 5552 to book.

The disabled parking spaces are located underneath the Museum of London building and are accessible via London Wall. Follow the sign that says '140 London Wall/Museum of London Goods Inwards’ to the left.

To access the spaces, keep going straight underneath the building (ignoring the NCP car park on your left), until you see two large statues.

Here you will see the parking spaces. If booked, you will find your registration number and/or name on the allocated space where you can leave your vehicle.

To access the museum from the car park, take the lift located between the two large statues to the museum galleries or foyer. You can call the lift by pressing the button on your right.

By public transport

The nearest tube stations are:
  • St Paul's
  • Moorgate
  • Barbican

Buses 4, 56, 76, 100, 172 all stop near to the museum.

View a local map (external link, opens in a new tab).

For further information and journey planning, please go to the Transport for London website (external link, opens in a new tab). You may also find this step-free access tube line map useful.

Getting into the museum from street level

The entrance to the museum is on the first floor. All visitors can access the museum via:
  • lift and escalators from street level near the London Wall roundabout at the junction with St Martin's Le Grand
  • lift and staircase at Noble Street
  • lift from the car park underneath the museum.

General accessibility

All public areas of the museum including the galleries, Clore Learning Centre, shop, café and Weston Theatre are fully accessible for wheelchair users and visitors with mobility difficulties. There are lifts that go to all floors. The Information Desk has an accessible counter. Explore the Museum of London floor plan and guide to plan your visit further.

Toilets and lifts

  • There are fully accessible toilets on all floors of the museum
  • We have fully accessible lifts, giving access to all public areas.


Please note that the lighting in the Galleries of Modern London is lower than in our other galleries.

Visual story

Explore the Museum of London Visual story (PDF) to plan your visit further.

Access for visitors with physical disabilities

  • Wheelchairs and mobility scooters are available to borrow during your visit. Please book them in advance by calling:
    020 7001 9844
  • Folding seats are available to borrow at any time

Access for visitors with visual impairments

  • Access guide dogs are welcome in all areas of the museum
  • Magnifying glasses are available from the Information Desk
  • Large print guides for the permanent galleries and major exhibitions are available at the Information Desk

Access for deaf, deafened and hard of hearing visitors

  • Assistance dogs are welcome in all areas of the museum
  • A portable induction loop is available at the Information Desk (you will need to switch your hearing aid to the 'T' position)
  • Induction loop systems are in place in key exhibits (you will need to switch your hearing aid to the 'T' position)
  • The Weston Theatre is fitted with an induction loop system (you will need to switch your hearing aid to the 'T' position)
  • There are a selection of subtitled and BSL interpreted videos in the galleries
  • Neck loops and radio receivers for use during talks and tours are available from the Information Desk
  • If you would like to book an interactive session for schools, you can contact our Box Office on 020 7001 9844 using a text relay service, or you can email us at [email protected]

Access for visitors with autistic spectrum conditions

Child-sized ear defenders are available at the Information Desk.

Our Morning Explorers events are specially designed for families with children on the autistic spectrum. The events take place from 8.30-10am (before the museum opens to the public) and families can discover our galleries in a relaxed and quieter environment. Please email us on [email protected] for upcoming Morning Explorer session dates.

You can also download sensory maps of the museum for both sites below.

Museum of London sensory map, entrance level (1MB, opens in new tab)
Museum of London sensory map, lower 2 (1MB, opens in new tab)

Museum of London Docklands sensory map, ground and first floor (1MB, opens in new tab)
Museum of London Docklands sensory map, second and third floor (1MB, opens in new tab)

Access for visitors living with dementia

  • It is important to us that anyone with lived experience of dementia (at any stage) can fully access and enjoy everything our museums have to offer.
  • We currently offer a number of programmes specifically designed for those living with dementia and their companions.
  • This page explains what we offer visitors living with dementia.

Helping hosts

Helping hosts is a service for all disabled visitors and their families which offers an extra pair of hands during your visit. A trained member of the museum’s Visitor Services team will be available to accompany you on your visit for up to two hours. Please book at least two weeks in advance. When booking, please provide your contact details and we will get back to you to discuss your individual needs.
email: [email protected]
tel: 020 7001 9844

Events calendar

We run a range of accessible events including guided walks in British Sign Language and audio described gallery tours. View our calendar of accessible events.

Access policy

We have created a policy which lays out our commitment to maximising access for everyone. Read our access policy to learn more.

Contact us

For more information or to discuss in detail how we can assist you on your visit please contact us. We also welcome any suggestions about how we can become more accessible.
email: [email protected]
tel: 020 7001 9844 (Monday-Saturday 10am - 6pm)