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Terms and conditions of birthday party bookings

Birthday parties must be booked and paid for no less than 14 days before the event date.

Full payment (for child places) will be requested by the Museum once the party has been approved. Until this initial payment has been made, the event remains unconfirmed.

No alterations to the party package can be made 10 days or less prior to the date of the party unless it is to alter the number of children attending the Mudlarks Gallery and party lunch room up to a maximum of 20.

Museum management reserve the right to terminate a booking/party without prior warning if deemed necessary.

Museum conditions of entry apply to all guests during the period of the party.

Health and safety

Children attending the party remain the responsibility of the adults in the party; we require at least one adult for every three children in the party group.

For fire safety reasons, the Museum cannot allow the following within the building;

  1. Helium balloons
  2. Lit candles
  3. Your own electrical equipment to be used with museum’s electric sockets


The named person who makes the booking is responsible for equipment and room condition during the period of the party. If loss of equipment or damage to the room occurs during the course of the party, the person who has made the booking will be liable for the cost of repair or replacement.

Food and drink

No food or drink may be brought into the Mudlarks gallery (play area) including birthday cakes.

The consumption of alcohol is not permitted within the Museum of London Docklands during the birthday party event.

Smoking is not permitted within the Museum of London Docklands at any time.

Cancellation policy

Box office will ask for full payment to be completed at least 2 weeks before the date of the birthday party event. If you cancel less than 2 weeks in advance you will lose the full payment (other than in special circumstances outlined below where they would be refunded in full, e.g. museum closed due to a storm, for example).

Cancellation by us:

We will use best efforts to make the party venue and premises available to you on the agreed party date.

We will not be liable if the party booking is cancelled for the following reasons:

If we believe the party booking is somehow of an illegal nature or immoral or would be harmful or prejudice to the reputation of the Museum of London Docklands;

We reserve the right to close off any part of the facilities, party venue or the Premises for technical, operational or health and safety issues. We will not be liable to you should any foreclosure occur. 

If we need to amend the party booking in any way, we will offer alternative facilities of a reasonable fit, status and comfort to the original party booking. If the alternative arrangement is not deemed fit by you, you will have the right to cancel the party booking in writing with our Box Office at [email protected]

You and your invitees must comply with all the rules and regulations currently in operation at the Premises. We reserve the right to deny admission, or to require a person already admitted to leave the Premises, without refund or compensation, for failure to comply with any of the Museum of London Docklands rules, for unsafe, illegal or offensive behaviour, to ensure safety, security or order, or if we consider that the circumstances so require.

Force majeure

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these conditions that is caused by a Force Majeure Event.

A Force Majeure Event means any act or event beyond our reasonable control, including without limitation: strikes, lockouts or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic / pandemic or other natural disaster, or failure of public or private telecommunications networks and transportation.

If a Force Majeure Event takes place that affects the performance of our obligations under these conditions:

We will contact you as soon as reasonably possible to notify you; and our obligations under these conditions will be suspended and the time for performance of our obligations will be extended for the duration of the Force Majeure Event.

In the event that the contract still cannot be performed or any of the obligations be fulfilled within a period of three months, then either party can terminate the contract by notice in writing.